Privacy policy

Last updated: May 2, 2026

Lernowa AI operates this platform and website, including all related information, content, features, tools, AI models, and services, in order to provide you and your child with a premier educational technology experience (the "Services"). Lernowa AI is powered by Shopify, which enables us to provide certain web, checkout, and payment Services to you.  

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.  

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.  

PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.  

We may collect or process the following categories of personal information depending on how you interact with the Services:

Contact & Account Details: Including your name, billing address, WhatsApp phone number, email address, username, and password.  

Educational & Interaction Data: Information regarding your interaction with our diagnostic tests, the specific math queries submitted to our AI tutor, your concept gap reports, and your chat history on WhatsApp or our web portals.  

Financial Information: Including payment card information, transaction details, and payment confirmation.  

Device & Usage Information: Information about your device, browser, IP address, and how you navigate our web portals (such as test.lernowa.ai and tutor.lernowa.ai).  

Communications: Information you include when sending customer support inquiries or communicating with our team.  

HOW WE USE YOUR PERSONAL INFORMATION
Depending on which of the Services you use, we may use personal information for the following purposes:  

Provide, Tailor, and Improve the Services: We use your information to perform our contract with you, process payments, generate accurate AI diagnostic reports, deliver step-by-step math solutions via WhatsApp, and maintain your account.  

AI Processing: The math questions and prompts submitted to our tutor are processed by advanced AI models to generate real-time educational guidance.

Marketing and Advertising: We use your personal information to send promotional communications by email or WhatsApp, and to show you online advertisements based on your activity.  

Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure payment experience, and protect our AI infrastructure from automated scraping, jailbreaking, or malicious activity.  

Communicating with You: To provide customer support and maintain our business relationship with you.  

Legal Reasons: To comply with applicable law, respond to valid legal processes, or enforce our terms.  

HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties for legitimate purposes. Such circumstances include:  

Service Providers: With Shopify, cloud infrastructure providers (such as AWS), AI routing partners, and other vendors who perform services on our behalf (e.g., payment processing, data analytics, and WhatsApp message routing).  

Business and Marketing Partners: To provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.  

Corporate Affiliates: With our affiliates or otherwise within our corporate group.  

Legal Obligations: To comply with legal obligations, respond to subpoenas, enforce our policies, and protect our rights.  

RELATIONSHIP WITH SHOPIFY
Our checkout and store management features are hosted by Shopify. Information you submit for purchases will be transmitted to and shared with Shopify. Shopify may make use of personal information collected about your interactions with our store. To learn more about how Shopify uses your personal information, you can visit the Shopify Consumer Privacy Policy.  

CHILDREN'S DATA
Our AI tutoring services are designed for students (such as those entering Class 10), but our accounts and subscriptions must be created and managed by a parent or legal guardian. We do not knowingly collect personal information directly from children without the consent and supervision of a parent. If you are a parent or guardian and believe your child has provided us with unauthorized personal information, you may contact us to request its deletion.  

SECURITY AND RETENTION
No security measures are perfect, and we cannot guarantee "perfect security". Any information you send to us may not be secure while in transit. We retain your personal information as long as necessary to maintain your account, provide the Services, and comply with legal obligations.  

YOUR RIGHTS AND CHOICES
Depending on where you live, you may have the right to:  

Access / Know: Request access to personal information we hold about you.  

Delete: Request that we delete your personal information.  

Correct: Request that we correct inaccurate personal information.  

Manage Communications: You may opt out of receiving promotional messages at any time. We may still send you non-promotional messages regarding your account or diagnostic tests.  

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests.  

INTERNATIONAL TRANSFERS
We may transfer, store, and process your personal information outside the country you live in, utilizing secure cloud infrastructure.  

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.  

CONTACT
Should you have any questions about our privacy practices, please email us at support@lernowa.ai or contact us at 74-24-26 DHANEKULA VARI STREET ASHOK NAGAR, VIJAYAWADA, AP, 520007, IN.